1. What Days and Hours are you open and available for cleaning?

We almost always take Mondays off!
During the off-season our office hours are:
Tuesday-Friday, 8:00 am-3:00 pm

During the Summer our hours are:
Tuesday-Friday, 8:00 am-12:00 pm and 1:00 pm-3:30 pm
Saturday, 7:00 am-12:00 pm and 1:00 pm-3:30 pm
Sunday, 7:30 am-2:00 pm

2. Are you Insured?

We are fully Bonded and Insured, which means:

• We carry Workman’s compensation for all of our employees.
• We carry auto insurance that covers our vehicles and any employee vehicles if they are used on the job.
• We carry general liability insurance that will cover any breakage or damage caused by our employees.
• We carry Bonding Insurance that covers any employee dishonesty.

3. Do you provide the cleaning supplies and equipment or do I?

We will provide all of the cleaning supplies and equipment.  This includes cleaning solutions, sponges, rags, mops and vacuums.  We actually prefer to use our own supplies, since this is what our cleaning staff is trained to use and therefore familiar with them.  If you have any allergies to any products, please let the office staff know!  We will make sure your cleaners have that information when they come to your house.   If you have products that you prefer us to use, please let us know and provide them for us.

4. How do I pay for services?

All invoices are generated in the office and sent to you.  Payment for cleaning services is due within 15 days of the cleaning.  All payments should be made by check or money order to The Furies.

5. What if I need to reschedule or cancel a cleaning?

All scheduling must be done through the office!  We ask that you give us 48 hours notice to cancel or change your cleaning.   We will do our best to accommodate your schedule.  You will be billed for your full normal cleaning if you cancel with less than 48 hours notice.

6. Do the same people clean my house every time?

We try our best to send the same team leader to your house each time. Sometimes circumstances prevent this, so we make sure we send at least one staff member who is familiar with the house.

7. Is it possible to have you clean only on an as-needed basis?

You can call us as you need cleaning.  During the off-season you should call at least a week ahead to schedule a cleaning.  During the summer we are well staffed and we are able to accomodate most requests. 

8. Should I tip the cleaning staff?

This is entirely up to you.  It is not required nor expected but always appreciated!

9. Should I be home during the cleaning?

There is no need for you to be home during the cleaning.  Some people like to be there to show the crew what they want to have done; others give instructions to the office staff if they want something special done.  Those requests are conveyed to the cleaning team.

10. What about my animals?

We all like animals.  Cats are not a problem.  We take care to make sure they stay inside.  Dogs can have different personalities when you are not at home.  It is a good idea to minimize any risk to our staff by confining them into an area not to be cleaned, such as a basement, garage, or kennel.

11. What if the staff breaks something?

Occasionally, accidents occur.  Our insurance carrier will handle any major losses, while we usually handle the minor mishaps.  The most tragic possible loss is if something of high sentimental value and low monetary value is broken.  Be safe rather than sorry and let us know to bypass those items or put them away on your cleaning day.

12. What if my regular visit falls on a holiday?

We do not work on the following holidays if they fall during the week:
New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.  We will do our best to reschedule you to a different day that week.